When will my products be dispatched?
All of our products are made to order, our turnaround time currently due to COVID is around 10 working days, so your products will be dispatched within this period. In the unlikely case of a delay, we’ll contact you with an update to detail the delay and ask you how you’d like to proceed.
How are my products shipped?
Depending on size, quantity and your choice of shipping method, orders are shipped by Royal Mail or DPD.
The packaging for different products is varied, but it’s all eco-friendly. Larger orders may ship in cardboard boxes.
When will my products be delivered?
This depends on the courier, but Royal Mail quote their First Class delivery service as taking 1 to 3 working days for UK deliveries, 3 to 5 working days for Europe and 7 to 10 for the rest of the world. The Courier option is a next working day service in the UK. PLEASE NOTE – THE DELVIERY TIME STATED IS FROM WHEN YOUR ORDER HAS BEEN SHIPPED, NOT FROM WHEN YOU PLACE THE ORDER.
What if my order doesn’t arrive?
Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK and 28 days for EU & INT. This is because we cannot claim from Royal Mail until this time.
If an order does not arrive, we always recommend asking the customer to check at their local post office and confirming their address before contacting us. Please also note that we must be notified within 30 days of any orders that have not arrived. After this time we cannot replace any orders free of charge.
Do you accept returns or exchanges?
Each product is printed to order, so unless there is a fault with the item we don’t accept returns or exchanges.
What do I do if the product is faulty?
Whilst rare, it does occasionally happen. Simply email with a photo and description of the fault and we’ll arrange a replacement or refund.